Privacy Policy
Effective January 1, 2026
J&L Berkeley Concrete Company, concretecontractorberkeley.com, hello@concretecontractorberkeley.com
Who this policy covers
This policy explains how J&L Berkeley Concrete Company handles the information you share when you visit our website, call us or ask for an estimate. We're a concrete contractor in Berkeley, CA, and this site is how most homeowners first reach us about a driveway, patio, slab or other concrete work.
It applies to this website, starting at our home page, and to the calls, messages and estimate visits that follow from it. If you'd like to know more about who we are before you reach out, our About page has that.
What information we collect
When you fill out our estimate form, we collect what you type in, which is usually your name, phone number, email address, the address of the property and a description of the job. Photos or notes you send about cracks, sinking or pooling water are kept with your request so our crew knows what we're looking at before we come out.
When you call (510) 345-1330 or email us, we keep your contact details and what you tell us about the job, along with our notes from the estimate visit.
When you browse the site, basic technical information is collected automatically, such as your browser type, device, the pages you visit and roughly where the visit came from. This comes through standard website analytics and cookies, which are small files your browser stores so the site works properly and so we can see which pages people use.
We don't ask for payment card numbers, Social Security numbers or other sensitive details through this website.
How we use your information
We use what you send us to reply to you, schedule an estimate, plan the work, send quotes and invoices, and follow up after the job if something needs attention. Your property address matters because we need to see the site, and the job details help us show up with the right questions.
We use analytics information only in summary form, to see which pages are useful and what's hard to find, so we can fix the site.
We don't sell your personal information, and we don't rent or trade it to marketers. We share it only when the job needs it, such as with a supplier or subcontractor working on your project, with the services that run our website, form, phone and email, or when the law requires it.
Cookies and the outside services we use
Our estimate form is run by an outside form service, so what you type into it is stored by that service and passed to us. Our analytics and website tools also set cookies, and each of those services handles data under its own privacy policy.
You can block or delete cookies in your browser settings. The site will still work for reading and calling us, though some features, like the form, may not load the same way.
How long we keep it
We keep estimate requests and job records for as long as we need them to do the work, stand behind it and keep the business and tax records we're required to keep. If you asked for an estimate and didn't book, we keep your request only as long as it's useful for following up, and we'll delete it sooner if you ask.
Analytics data is kept in summary form by the analytics service and isn't tied to your name by us.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it or ask us to delete it. You can also tell us to stop contacting you, and we will.
California residents may have added rights under state privacy law, including the right to know what's collected and to ask for deletion. We'll honor those requests and won't treat you differently for making one.
We may need to confirm who you are before we hand over or delete records, so we don't release your information to the wrong person.
How we protect it
We keep customer information to the people who need it to run your job, and we use reputable services for the form, email and phone. No website or system is perfectly secure, so please don't send anything through the form that you wouldn't want stored online.
Children
This site is for homeowners and property owners, and it isn't meant for children under 13. We don't knowingly collect their information, and if we learn we have, we'll delete it.
Changes to this policy
We may update this policy when our tools or the law change. The current version is always the one on this page, and if a change affects how we use information you already gave us, we'll ask you first.
How to reach us about privacy
If you have a question or concern about your information, or want to make a request, call us at (510) 345-1330 or use the email address and form on our Contact page. We answer Monday through Friday from 8 AM to 10 PM and Saturday and Sunday from 6 AM to 9 PM.
Tell us what you'd like us to do, and we'll reply within 1 business day and let you know when it's done.